Frequently Asked Questions

New clients may book any facial listed under the New Client section, along with herbal peels, laser hair removal, EndyMed treatments and waxing services. If you’re unsure which facial or corrective treatment is right for you, begin with the New Client Corrective Facial so we can assess your skin and create a personalized skin plan. For personalized skincare product recommendations, please book a product consultation.

Yes. All required intake and consent forms must be completed before your appointment to avoid delays or changes to your treatment time. Your forms will be sent electronically after booking. Please review and complete them before arriving.

Please provide at least 24 hours’ notice if you need to cancel or reschedule. Appointments canceled or rescheduled with less than 24 hours’ notice are subject to a fee equal to 50% of the scheduled service. No-shows may also be charged according to the booking policy accepted at checkout.

Absolutely. The Lush Look provides personalized skincare for all complexions, with specialized experience caring for melanin-rich skin and Fitzpatrick skin types IV–VI. Every treatment plan is selected with your skin tone, concerns, safety and long-term results in mind.

To maintain a safe, relaxing and focused treatment environment, children and additional guests are not permitted in the treatment room. Please arrange childcare before your appointment. Only the scheduled client may enter the treatment area unless prior approval has been given.

We accept cash, credit cards and debit cards. Flexible payment options may include Afterpay, Klarna and Affirm. HSA/FSA cards may also be accepted for eligible services; coverage and eligibility depend on your individual plan. Payment is due at the time of service.

Yes. A patch test is required before beginning a laser hair removal treatment series. This allows us to evaluate your skin’s response, select appropriate settings and help reduce the risk of irritation or unwanted reactions. Treatment will be scheduled according to the recommended waiting period after your patch test.

Results vary based on your skin concerns, treatment selected, home-care routine and consistency. Some clients notice an immediate glow, while corrective concerns such as acne, discoloration, texture or fine lines usually require a series of treatments and continued home care. Your recommended timeline will be discussed during your consultation or appointment.

Yes. Products may be purchased through our online shop without scheduling a treatment. If you’re unsure what your skin needs or want a personalized home-care routine, please book a product consultation before purchasing. This helps prevent unnecessary products and ensures your recommendations support your specific skin goals.

Preparation varies by service. Please review the pre-care instructions sent with your appointment confirmation and arrive with clean skin whenever possible. Notify us of any recent procedures, medication changes, active irritation, illness or changes in your health before treatment. Following your instructions helps us provide the safest and most effective service.